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Technical Support

Pay-as-you-go help for business phone problems is found here. Choose one hour of telephone technical support as an existing customer or as a non-customer, or add a Security and Anti-Hacking Review or The Works.

Office managers use support hours to fix voice mail, change extensions, repair call routing or ask how to use a feature on their system. It saves a service call when the problem can be solved over the phone. Prefer to talk first? Call the KX-TD team at (866) 205-4112.

Before you order

  • Pick the matching hour type. Support hours are listed for existing customers and for non-customers.
  • Prepare before you call. Have your system model, software version if known, and a short description of the problem.
  • Consider a bundle. Packs of 5 or 10 hours suit several small jobs, and a single hour suits one fix.
  • Not sure? Call or send a message and we will tell you if a support hour will solve it.

Need help choosing?

Talk to a person who knows this equipment. We check compatibility, quote larger orders and help with installs.

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Technical support buying guide

What an hour covers

An hour of telephone support can cover programming changes, voice mail setup, extension changes, call routing and feature questions. It is a good fit for a clearly defined problem. If you cannot describe it, call first and we will help work out what you need.

Existing customer or not

Both types of hours are listed, with matching bundles. Choose the one that applies to you. If you are not sure whether you count as an existing customer, call us and we will tell you. Both kinds of support hour work the same way, so the main difference is who is buying.

Review and package options

The Security and Anti-Hacking Review checks your system for toll fraud risks. The Works is a package of services. Both are listed here with the support hours, so you can order everything in one place. You can add either one to the same order as your support hours, which keeps things simple for your purchasing records.

Get ready for your session

Write down the problem, when it started and what changed. Note your system model and who else uses the phones. A short list saves time, which makes each hour go further. It also helps to have the phone system nearby when we talk, so you can test a fix right away.

Common questions

What can be fixed over the phone?

Programming, call routing, voice mail and feature problems are common. A failed card or phone needs a part.

How do I schedule support?

Call us at (866) 205-4112 or use the technical support page.

Dealer or installer?

Join the KX-TD Dealer Network for installation referrals and priority support.

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